Feedback Form
Thank you for giving us your time and energy to provide useful feedback!
We intend to listen to understand and attune with the needs of those we serve. We welcome your requests.
We know it can be uncomfortable to share your subjective experience in situations of conflict, and especially when you are not sure if or how it will be heard. We know we are in a position of power as a provider of services and when working in a group, and individual feedback matters to us.
Thank you for your vulnerability to explore trust in us to hear you and work with you in the ways we can. We know we can miss things, misunderstand, and cause harm — we welcome constructive feedback. We hope to do better when we know better and apologize for any hurt caused, as well as make repairs.
If you prefer, you can leave feedback anonymously. When needed, we encourage you to include your name and email so that we can follow up confidentially with you on issues that might benefit from repair or further collaboration, understanding, and dialogue.
Our process with feedback:
Read and sit with what is shared within one week of receiving it.
Notice what needs are being expressed, what desires are present, what is wanted by all, and what limits are related to all.
Respond within two weeks with guesses about needs, desires, wants, and limits and potential changes to be made as follow-up or further actions to take to support needs, desires, wants, and limits of all involved.
If needed and agreed to, meet with any involved parties to dialogue or complete follow-through on actions committed to or needed in order to make repair or resolution.
Follow-up to assess outcomes of repair or resolution at least 6 months following initiation of any corrective actions, if not more frequently, as determined necessary to support accountability and on-going harm reduction and betterment.